Frequently Asked Questions
- General Sale, Coupon and Pricing Policies
Unless stated otherwise, all Coupon Codes found online, in print, over the phone or through any other method now known or to be developed in the future shall exclude items already marked down, on clearance, discounted or otherwise reduced in price from the original marked price. Additionally, coupon codes cannot be used when purchasing Gift Cards. And finally, some manufacturers do not allow us to regularly discount or otherwise reduce the pricing on their products - but the few times each year that they do open up reduced pricing windows, we definitely shout it out loud to our customers through newsletters and social media.
Unless otherwise posted, sale prices and coupon codes are not valid with any other offer. Additionally, coupon codes cannot be used when purchasing Gift Cards or services, Complete Bicycles, Spokes, Nipples, Scooter and Toys.
Coupon codes are retroactive up to 72 hours after a purchase is made. No exceptions will be given.
Free shipping promotions only apply to the continental United States and may exclude some oversized items.
All prices are subject to change at any time. Additionally, we are aware that sometimes mistakes are made - and in the event that we've listed a price inaccurately, we'll correct it as soon as possible...but we will not honor any incorrect price that causes us to lose money or break MAP pricing agreements we have with our suppliers. In the event that you have ordered something with a price we cannot honor, we will send you an invoice for the balance due; you can also request to cancel the order, and we'll refund you immediately.
- Price Matching
J&R Bicycles only price matches for U.S. retailers that have the same item in stock and ready to ship. If you want to see if the item you are inquiring about is available for a price match, please contact us with the make, model, color and size of the product you are interested in as well as the website you have found the lower price on.
- Product Availability
We do our best to keep the largest selection of products from all the best brands in BMX. It's hard to have 'everything' all the time. Our inventory is tracking in real-time, so when it says 'Out of Stock' next to something, that really means we don't have any - and as soon as we get more back in stock, the status will automatically update.
We typically order replacement inventory as soon as we see we're nearing the end of our current supply on any given product. From there, we hope that our suppliers will move quickly and get us what we need asap. With that said, there are many reasons that a supplier might not be able to deliver immediately, whether it be a big rush on demand for something, shortage of raw materials, weather inconveniences, or who knows what. The short answer is: AS SOON AS WE CAN GET IT, WE WILL! We don't want to be out of stock on any of the coolest BMX items.
- Complete Bicycle Package
All of our complete bicycles come about 85% complete. You do have to install the front wheel, bars, pedals, seat and seatpost. Additionally, you will want to adjust the brakes, check the wheels for true and double check all fasteners for proper tension.
All manufacturers as well as J&R Bicycles recommend having bicycles built by your local bike shop.
Please let us know if we can be of further assistance in placing your order.
- Spoke Length
We do not provide spoke length over the phone or via e-mail. If you are ordering spokes from us, in the comments box please tell us the make/model/size of your rims, make/model of your hubs and cross pattern and we will calculate the spoke length for you. When you receive your spokes the length will be written on the bag.
- Order Add On
We are unable to add items to your order. You must place a separate order for the new items. If you are trying to combine shipping on two orders you must call us to place your second order. We are only able to combine orders that have not yet been processed. We are sorry for any inconvenience this may cause.
- Cancel My Order
Please call us at 727-545-1580 to cancel your order.
Payment and Billing
- Payment Options
J&R Bicycles accepts all major credit cards as well as PayPal, Google Pay, Apple Pay and Venmo. In person we also accept cash and saver stamps. We do not accept checks of any kind.
- Savers Stamps
J&R Bicycles accepts Saver Stamps received from USABMX as a form of currency. If you are purchasing online or over the phone and wish to use Saver Stamps please use one of the following methods;
- Place your order and pay using another form of payment. Print a copy of your receipt and mail in with your Saver Stamps. Once we receive your stamps we will credit the original payment method.
- Mail in your Saver Stamps before you order. Once we receive your stamps we will create a GIFT CARD CODE in an amount equal to the saver stamps and email the code to whichever email address you request. Then you can shop through the website as usual and use the Gift Card Code as a method of payment.
Please send in your stamps glued/taped to a sheet. Stamps should be affixed on one side of the paper only and there should be 20 stamps to a sheet of paper. Each stamp is worth 75 cents, making a sheet of 20 worth $15.00.
- Card charged but no order confirmation
If you have received a charge on your credit card but not yet an order confirmation please call us and we will confirm the order.
- My order total does not match what is on my billing statement
If you are an international customer, the discrepancy is in the currency conversion. If this is not the case, please contact us for an explanation.
Shipping and Handling
- Shipping Cost Estimate
Our shipping costs are based on a number of factors, including the size and weight of your package as well as the destination postal code. In order for you to get the most accurate shipping cost, please visit our website and put all of your desired items in to your cart. Proceed to checkout. Once there, you can enter your shipping details and the system will show you all of your shipping options along with the associated costs and transit times.
- Import Duties & Taxes
All orders shipped from our location must have the purchase value declared and a copy of the invoice attached to the box. We will not make any alterations to this value nor will it be declared a gift.
Warranty / Return / Exchange
To return/exchange an item you've purchased, please send the unopened/unused item/s back to us along with the completed return form (the backside of the printed order that was enclosed in your package). Once we receive your returned item/s along with the return form, we'll go ahead and process the return/change according to your request. Please note, we do not accept returns after 60 days of purchase, nor do we accept custom wheels, custom bikes, complete bicycles that have been built, DVDs, magazines, clearance items or special orders. See Returns and Exchange for more info.
J&R Bicycles, Inc. does not warranty any product it sells. It is the manufacturer who sets the policies regarding warranties and their sole discretion on if an item is eligible for warranty replacement. Please visit the brand website of the product you are concerned with to read about their specific warranty policies and procedures.
Please note, warranties cover manufacturer welds and defects and have a time limit. They do not cover wear and tear to items nor do they provide for coverage if an item has been damaged due to impact.
We do facilitate warranty claims with quite a few of the brands we carry, please notify us immediately if you think you have a warranty claim. When contacting us, we will need a copy of the receipt showing the proof and date of purchase, a description of the issue accompanied by photos and/or videos, the serial number of the item (if applicable) and your contact information.
Please take a look at our event page to see if we are headed to a location near you!
Currently, J&R only offers track and team co-sponsorships. Please visit our sponsorship page to find out more.
- Are You Hiring?
J&R Bicycle is always looking for enthusiast BMX riders and spectators. Please send us an email with your resume and why you think you would be a good fit for our company.